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General FAQ's

What are your minimums and lead times?

Minimums and lead times all depend on the product that you want to customize. The product type, size, material, printed/non-printed, quantity ordered, etc. would all play factors in minimums and lead…

Updated by Joel J Lowry

How accurate is the sizing of your products?

Our Crystal Clear Bags® and Crystal Clear Boxes® products are very accurate with a variance of +/- 1/16".

Updated by Joel J Lowry

Where can I find conversion charts for the specifications you use at ClearBags?

Right here! Here are some common conversions that our customers have asked for: Fraction to Decimal Conversion Table. Fraction Decimal 1/16".0625 1/8".125 3/16".1875 1/4".25 5/16".3125 3/8".375 7/16"…

Updated by Joel J Lowry

Can you design my packaging for me?

If it’s a simple logo and something we have the fonts for, then yes (note that there may be an additional fee charged for design services - contact your custom packaging expert to see). If your desig…

Updated by Joel J Lowry

Where do you produce your custom products?

We produce most of our custom products in our factories located overseas. Because of that, we are able to provide you with extremely competitive prices. A typical custom product lead time is 75-90 da…

Updated by Joel J Lowry

Is the lead time the same on custom product reorders?

Yes. The lead time will be exactly the same for custom reorders (usually 75-90 days). That being said, it may feel quicker because lead time is measured from the time the final artwork is submitted t…

Updated by Joel J Lowry

What is your custom product refund policy?

We do not accept returns on custom items. That being said, we do stand by our quality and if there is a quality issue with your custom product that was caused by negligence on the part of ClearBags,…

Updated by Joel J Lowry

If I have multiple packaging designs, do I need new plates for each one?

Yes, you need new plates for every individual item that has a design change. That being said, if you have items that share similar design characteristics and sizes, you may be able to use the same pl…

Updated by Joel J Lowry

What materials do you offer for custom products?

We offer many different materials for bags and boxes. Really, we can do almost any standard packaging material. Here is a list of our most common materials: Bags: Plastic Options: PET, KPET, MPET, VM…

Updated by Joel J Lowry

What are your plate and setup fees for a custom order?

It all depends on the size, type of bag/box, and number of colors that are in the artwork. We would need to see your design before we can quote you on plate and setup fees (we have found that many pe…

Updated by Joel J Lowry

What are your artwork submission guidelines?

When submitting artwork for a custom product, please follow the guidelines below to ensure timeliness and accuracy. FILE FORMATS. Please submit original, layered files in one of the following formats…

Updated by Joel J Lowry

How fast can they express my custom order?

Express lead times depend on where we’re getting the products made. It could be as fast as five to six weeks, or it could take up to five to eight weeks from certain facilities. Usually, for express…

Updated by Joel J Lowry

What does it cost to ship my custom order from our overseas facility?

Usually, we would take your custom order and put it on one of our stock containers, which means you do not have to pay for shipping from overseas. If you were to express it from overseas, it all depe…

Updated by Joel J Lowry

Does it add cost to add a hang hole or a tear notch?

No. It does not add cost to add tear notches or hang holes on your custom item.

Updated by Joel J Lowry

Do you print CMYK?

We can print CMYK on our boxes, but with our bags and pouches, we print Rotogravue. With Rotogravure, each color requires a separate plate. Plates start at $65/color.

Updated by Joel J Lowry

Do you private label?

We can customize any packaging and add your logo or whatever design you dream up. We DO NOT do co-packing or apply labels.

Updated by Joel J Lowry

How do I submit my artwork?

Please submit artwork to the representative assisting with your order via email if it is less than 50MB. Alternatively, if you prefer to submit it another way, or if your file is over 50MB, we recomm…

Updated by Joel J Lowry

Can I combine multiple custom-designed packaging products to meet the minimum order quantity?

Unfortunately, no. We require a MOQ per sku/size/design.

Updated by Joel J Lowry

Can I order a stock box or bag and create my own custom printed inserts?

Yes, absolutely. You can get a bag or box from our stock products, and then we can print custom paper inserts for you. We can also do thermoform inserts or a combination of custom printed bags/boxes…

Updated by Joel J Lowry

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