Customer Service Questions

All Categories > Customer Service Questions

Customer Service Questions

Do you make bags and boxes

Most of our bags and boxes come from a 25-year partnership we have overseas. These partners manufacture per our specifications and we work closely with them to ensure quality and control. We are our…

Updated 2 years ago by Joel J Lowry

Do you offer discounts for non-profit organizations?

Yes, we do! Owning and operating a 501(c)(3) is no easy task and we are happy to help you out in what small way we can. We offer discounts based on the volume you need. The more you order the better…

Updated 2 years ago by Joel J Lowry

Where can I get special documentation for your products (e.g., material specification sheets, FDA ce

Please contact customer support via phone or chat and they can get the required documents for you. Common documents requested are material specification sheets, signed FDA certificates, and testing c…

Updated 2 years ago by Joel J Lowry

What is your return and refund policy?

We are here to make sure that you are delighted. If you are not, give us the chance to make it right. ClearBags will accept returns on stock items for up to 60 days from ship date. There are some exc…

Updated 2 years ago by Joel J Lowry

Where do you ship from?

We ship from our Nevada or Tennessee warehouses, depending on where you’re located. We ship from the location closest to your ship-to address unless a product is unavailable in the closest location.…

Updated 6 months ago by Joel J Lowry

Are you listed on government buying websites?

We are. We are registered on SAM.gov, the System for Award Management. We have been given a CAGE code, which is a Commercial and Government Entity code, that can be used to allow you to purchase thro…

Updated 2 years ago by Joel J Lowry

Do you sell office supplies?

We don’t. We sell bags, boxes, and other flexible packaging solutions.

Updated 2 years ago by Joel J Lowry

Do you have poly bags for trash can liners?

We have poly bags that will work as trash can liners. However, true trash can liners are very thin and inexpensive bags. We have some that will work for that, but they’re not ultimately designed for…

Updated 2 years ago by Joel J Lowry

Can you give me a complete list of your products?

Yes. It depends on what format you want it in. You can use our catalog and see all the items that we stock. You can check out our digital version of our catalog at this link , or you can order a phys…

Updated 2 years ago by Joel J Lowry

Do you have Prop 65 certification?

We do. If you’d like to get that, please send us your company information via phone, email, or chat. We can have our purchasing manager get that number to you.

Updated 2 years ago by Joel J Lowry

Do you have PE (polyethylene) bags?

We do. We have various thicknesses and sizes of PE bags. You can find our complete list of Polyethylene bags here.

Updated 2 years ago by Joel J Lowry

Do you carry shipping boxes?

We have developed the best shipping box for art and photo available in the industry. We call them our air-safe art boxes. We also offer a selection of flat rigid and poly mailers. That being said, we…

Updated 2 years ago by Joel J Lowry

What is the difference between PE and PP bags?

Polyethylene (PE) is a material that is a little bit softer and pliable. You can stretch it a little bit more. It’s usually a little bit less expensive and is for general use. Polypropylene (PP) bags…

Updated 2 years ago by Joel J Lowry

Do you have bubble wrap mailers?

We currently do not. We can get them but have not introduced them into stock due to space issues (air takes up a lot of space). We can custom order them for you. Additionally, we offer flat rigid and…

Updated 2 years ago by Joel J Lowry

Do your bag measurements include the flap?

No. Our bag measurements are usable space unless otherwise stated.

Updated 2 years ago by Joel J Lowry

Are your bags heat sealable?

Many of them are, though not all of them are recommended for heat sealing. You can ask one of our customer service representatives. Typically, any bag that has a layer of polyethylene or polypropylen…

Updated 2 years ago by Joel J Lowry

How do you measure usable space?

Usable space is measured by the inside measurements of the bag. It’s the space in between the seams and under the zippers. On bags with flaps, usable space is the bag, less the flap. Most of our bag…

Updated 2 years ago by Joel J Lowry

How does a vent hole work and do I need one?

Vent holes are tiny holes that are typically at the top of the bag right below the zipper. Vent holes allow air to escape when the bag is closed all the way. Whether or not you need one depends on th…

Updated 2 years ago by Joel J Lowry

Do you offer co-packing services?

We don’t. We only offer the product packaging (bags and boxes). We can refer you to some co-packers that we’re familiar with, but ultimately, most people choose a co-packer that’s in their general ar…

Updated 2 years ago by Joel J Lowry

How long will my product last in your packaging?

There’s no simple answer because we can’t test every product available. We're happy to send out free samples so you can test your product. You will want to consider the materials used in the packagin…

Updated 2 years ago by Joel J Lowry

Do you offer free samples?

Yes, we do offer free samples. You can request samples online by typing “sample request” in the search bar or by clicking on the Sample Request link on our contact page. You can also call customer se…

Updated 2 years ago by Joel J Lowry

Do you sell shrink wrap?

No, unfortunately, we do not sell shrink wrap.

Updated 2 years ago by Joel J Lowry

How many items come in each pack?

It really depends on the item. The bags are typically packed in hundreds and the boxes are usually in packs of 25. Some items, like our value bags, are in 250-packs and value boxes come in packs of 5…

Updated 2 years ago by Joel J Lowry

How much do your bags and boxes cost?

All of our prices are found online through our website. We have volume pricing for larger quantities. If you have questions regarding large volume prices, you can give us a call for a quote. The main…

Updated 2 years ago by Joel J Lowry

How do I find an item to check the price?

You can search an item if you have the item number. Just type the item code into the search bar (on www.ClearBags.com , not in the help center) and execute the search: Note: The search bar will sugge…

Updated 2 years ago by Joel J Lowry

Do you offer free shipping?

Yes! ClearBags offers free Economy shipping for orders over $750. Something to consider: Bulk plastic is heavy (i.e., ordering hundreds or thousands of bags). This means that typical shipping costs c…

Updated 2 months ago by Joel J Lowry

What shipping methods do you offer?

We typically ship UPS standard, UPS ground, UPS express, and FedEx. There’s also USPS Priority Mail (and we do ship USPS to Hawaii and Alaska). For larger orders that ship on a pallet, we provide fre…

Updated 6 months ago by Joel J Lowry

What time does UPS Next Day Air deliver to residential areas?

Effective October 18, 2021, UPS has changed delivery times for certain residential areas for Next Day Air service from noon to 10:30am.

Updated 9 months ago by Joel J Lowry

How long does it take for an order to get to me?

Holiday Shipping Update: Carriers are experiencing longer than usual delivery times during this time of year. Due to these unprecedented times delivery times can no longer be guaranteed. Please consi…

Updated 6 months ago by Joel J Lowry

Do you have anything besides bags?

We have many items besides bags. We carry crystal clear boxes, ornate boxes, specialty boxes, favor boxes, and accessories for packaging, like twist-ties and bow-ties. For photos and prints, we carry…

Updated 2 years ago by Joel J Lowry

Do you blind ship?

Yes, we can blind ship. We do have a blind shipping fee of $0.20 per pack on blind shipping orders. If you'd like us to remove our label and re-label with your information, the fee is $.50 per pack.…

Updated 1 week ago by Joel J Lowry

Are your products made in the US?

Most of our products are made in our factories overseas, but some products are produced here in the United States. All our mats and backing are made in the U.S. as well as a select number of bags. We…

Updated 2 years ago by Joel J Lowry

Can I combine different SKUs to get a volume discount?

Unfortunately, no. You must order the same SKU to get the volume discount on that SKU. We are unable to mix and match items.

Updated 2 years ago by Joel J Lowry

How do I qualify for special pricing?

For special pricing, you can give us a call. We can set you up with a sales representative to see what you can qualify for. The item(s) and quantities that you're purchasing play a role in whether or…

Updated 2 years ago by Joel J Lowry

Can I use my own shipping account?

Yes. You can use your own shipping account. We just need your shipping account number and the billing information to set that up. Contact customer service to get that set up on your account.

Updated 2 years ago by Joel J Lowry

I have a resale certificate for tax exemption, so why are my taxes still showing online?

If you are checking out as a guest, it’s always going to show your tax on the order online. Tax exemptions based on reseller certificates are always applied to a specific account and you must be logg…

Updated 2 years ago by Joel J Lowry

What promo codes do you have?

We offer different promo codes which we send out at the beginning of each month. The promo codes vary on different products. We try to switch it around so that we each industry is represented. Promot…

Updated 2 years ago by Joel J Lowry

How do I sign up for your newsletter?

You can sign up online on our homepage. If you scroll all the way to the bottom, there is a form field to fill with your email, submit, and sign up for the newsletter. You may also learn more about o…

Updated 2 years ago by Joel J Lowry

How do I return a product I no longer want?

If you decide you no longer need or want to keep a product and you ordered within the last 60 days, ClearBags will be happy to accept your return. All returns should follow the process below: Call or…

Updated 1 year ago by Joel J Lowry

How do I return a product that was sent incorrectly or damaged?

If something does not meet your expectations, we want to make it right. If you've received wrong, damaged, or missing items, we'll take care of it 100%. All returns should follow the process below: C…

Updated 1 year ago by Joel J Lowry

How can I set up payment terms?

To set up terms, you can email Paula Rodriquez ( paula@clearbags.com ) in our accounting department. Before setting up terms, you must first apply. You will need to fill out a credit application. We'…

Updated 2 years ago by Joel J Lowry

How do I check the status of my order and track my order?

You can check the status of your order by referring to your confirmation if you ordered online or you can give us a call/chat with us and we can look up the information as well. Please have your orde…

Updated 2 years ago by Joel J Lowry

If I order right now, will my order ship today?

It depends on what time it is. There are cut-off times for online orders. For Tennessee and Nevada, it’s 2:00 PM (per warehouse time zone) for any other UPS or FedEx Rush orders. For ground orders, i…

Updated 6 months ago by Joel J Lowry

How do I know if an item is in stock?

The availability of item will show up on the online product page. If an item is not in stock, contact customer service to help you process your order. For large volume orders, please contact customer…

Updated 2 years ago by Joel J Lowry

How do your box measurements work?

We list our boxes W x D x L (Width x Depth x Length). The measurements have to do with how the box opens. If you’re looking at the box and you’re looking at the flap, from left to right is the width.…

Updated 2 years ago by Joel J Lowry

What forms of payment do you accept?

ClearBags.com accepts the following online: Visa, MasterCard, Discover Card, American Express - including Debit cards. Net 30 – Once Approved. When picking up products in person, our El Dorado Hills…

Updated 2 years ago by Joel J Lowry

Are your prices wholesale or retail?

Our products are set at wholesale pricing. However, this does not mean you need to be a wholesaler to purchase our products. Several price tiers are available that make our pricing the most competiti…

Updated 2 years ago by Joel J Lowry

Do you have a minimum order fee?

No, we do not have a minimum order fee. You could order a single pack of our smallest bags and still take advantage of our wholesale pricing.

Updated 2 years ago by Joel J Lowry

What is a "barrier" and how is it measured?

Barriers protect what's inside your package. By limiting the exposure to oxygen, moisture, and light, barriers keep products fresh for longer periods. Products travel safe and are well-protected on s…

Updated 2 years ago by Joel J Lowry

How do I pick up my In Store or Curbside order from local offices?

You will receive an email from ClearBags when your order is ready for pick up with detailed pick up instructions. Please note that the Pickup hours are Monday - Friday, 9:00 AM to 4:00 PM (local time…

Updated 2 years ago by Joel J Lowry

ClearBags Privacy Policy

What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or re…

Updated 2 years ago by Dane Westvik

How do I know if an item is in stock?

The best way to confirm if an item is in stock is to contact one of our Customer Service Representatives via chat, through email: sales@clearbags.com or by phone: 800-233-2630. Items shown "In Stock"…

Updated 1 year ago by Joel J Lowry

Do you accept PayPal?

At this time, we do not accept PayPal.

Updated 1 year ago by Joel J Lowry

What is the difference between recyclable and compostable?

When you recycle an item, it means it can be turned into a new resource. When you compost an item, it breaks down into soil that can be used to grow other resources.

Updated 1 year ago by Joel J Lowry

Are your bags static free?

We do have a line of static shielding bags: https://www.clearbags.com/bags/shield However, most of our bags are not static free.

Updated 1 year ago by Joel J Lowry

How do I know what size stretch loop will fit the boxes I already have?

We have a reference guide for vinyl and elastic stretch loops that work with our current boxes: https://www.clearbags.com/loops-ref However, we do not have a guide for boxes outside of what we carry.…

Updated 1 year ago by Joel J Lowry

When does my credit card get charged?

Your card is not fully charged until your order has been shipped. When we process your order over the phone or when we import your order after you place it online, we Authorize the amount on your ord…

Updated 1 year ago by Joel J Lowry

Is there an allotted time to unload our pallet orders when the driver arrives?

Yes, but it depends on the weight of your shipment. Weight (in pounds): Free time (in minutes) Less than 1,000 15 1,000 through 4,999 30 5,000 through 9,999 40 10,000 or more 60 Anytime beyond the al…

Updated 2 months ago by Joel J Lowry

(opens in a new tab)